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Privacy Policy

Privacy Policy

1. Responsible Party

Runea GmbH

Dorfstraße 40

24992 Janneby

Germany

Managing Director: Boris Hohnsbehn

Telephone: +49 160 93514016

E-Mail: info@runea.de

2. General Information on Data Processing

We process personal data only to the extent necessary for the operation of our website, the processing of inquiries, the initiation and execution of business relationships, the processing of orders, and the provision of our customer and dealer functions.

This may include in particular name, company, address, email address, telephone number, login, offer, order, invoice, and payment data as well as technical access data.

The processing is carried out depending on the purpose, in particular on the basis of Art. 6 para. 1 lit. b GDPR for the performance of pre-contractual measures and for contract fulfilment, Art. 6 para. 1 lit. c GDPR for the fulfilment of legal obligations, Art. 6 para. 1 lit. f GDPR based on legitimate interests or – where necessary – on the basis of your consent according to Art. 6 para. 1 lit. a GDPR.

3. Website, Hosting and Technical Provision

Our website, the online shop, and customer and dealer functions are operated via a cloud-based enterprise platform.

The technical service provider is Odoo S.A., Belgium. Odoo processes the data required for the operation of the platform on our behalf. RUNEA remains the controller for the personal data processed in our corporate database.

In particular, technical access data as well as contact, customer, form, order, and portal data may be processed.

Odoo describes itself as a processor for the respective database owner in Odoo cloud databases.

4. Contact and Forms

If you contact us by email, phone, or via a form, we process the data you provide to handle your request.

This particularly concerns our general contact form as well as inquiries through the dealer area.

Depending on the request, processing is carried out to take pre-contractual measures or to fulfil the contract in accordance with Art. 6 para. 1 lit. b GDPR or based on our legitimate interest in the efficient handling of business inquiries in accordance with Art. 6 para. 1 lit. f GDPR.

5. Dealer Inquiries and Business Partners

Companies can apply for dealer access through our website.

In this context, in particular, company name, contact person, address, telephone number, email address, website, and information on the planned collaboration may be processed.

We use this data to check the request, to make contact, to establish dealer conditions, and if necessary, to establish and carry out a business relationship.

The legal basis is particularly Art. 6 para. 1 lit. b GDPR and, where necessary, Art. 6 para. 1 lit. f GDPR.

6. Customer Account and Dealer Portal

Registered customers and merchants can use a personal user account.

In this context, we process particularly contact and company data, login data, billing and delivery addresses, offers, orders, invoices, as well as assigned prices and merchant conditions.

The processing is carried out to provide the portal and to manage the business relationship in accordance with Art. 6 para. 1 lit. b GDPR.

7. Orders, offers and payments

For orders and requests for offers, we process the data required for contract processing. This includes particularly customer and company data, billing and delivery address, ordered products, prices, as well as offer, order and payment references.

When paying by bank transfer, the information required for payment processing and allocation is processed.

The legal basis is Art. 6 para. 1 lit. b GDPR. As far as there are legal retention obligations, further storage is based on Art. 6 para. 1 lit. c GDPR.

For delivery, accounting and contract processing, necessary data may be transmitted in particular to shipping and logistics companies, banks, tax advisors, as well as other service providers we employ, as far as this is necessary for the respective service.

8. Cookies and similar technologies

Our website uses technically necessary cookies and comparable technologies, as far as these are necessary for functions such as login, shopping cart, security, language settings or session management.

For technically non-essential cookies and comparable technologies, we obtain consent before their use, as far as this is legally required.

Consent given can be revoked or changed at any time via the cookie settings provided on the website.

According to § 25 TDDDG, consent is generally required for storing or reading information on end devices; an exception exists, among other things, for functions that are technically absolutely necessary for a specifically requested digital service.

9. Newsletter and promotional communication

Currently, no regular newsletter is offered via our website.

If we offer a newsletter in the future, we will process the necessary contact data on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR or another legal permission.

Consent given can be revoked at any time with effect for the future. Each newsletter will contain an appropriate unsubscribe option.

10. Analysis and advertising services

Currently, we do not use services such as Google Analytics, Google Ads, Meta Pixel or LinkedIn Insight Tag.

Should we use analysis or advertising services in the future, they will only be used in compliance with applicable data protection requirements. If cookies or comparable technologies are required for this, their activation will only take place after your consent.

This privacy policy and our cookie settings will be adjusted to the specific technology used before the activation of such a service.

11. YouTube and other embedded media

Currently, no YouTube or Vimeo content is embedded on our website.

Should external videos or other content be integrated in the future, the transfer of personal data to the respective provider will only take place within the framework of the data protection legal requirements provided for this purpose and – if necessary – after your consent.

Pure links to external offers only establish a connection with the respective provider when the link is called.

12. Social Media

RUNEA may in the future operate company profiles particularly on LinkedIn, Instagram, Facebook and YouTube.

When you visit such external profiles, the data protection regulations of the respective platform operator also apply. RUNEA processes data that you actively transmit to us there, such as messages, comments or contact requests, for the purpose of communication and support of interested parties and business partners.

If social networks provide statistical evaluations or so-called insights, additional data protection regulations of the respective platform operator may apply.

Social media tracking technologies integrated on our website will only be used if the necessary data protection legal requirements are met.

13. Live Chat and Chatbot

Currently, live chat and chatbot are not yet activated.

If we use these functions in the future, the content you enter in the chat as well as technical connection and usage data may be processed.

The processing is carried out depending on the content of the request based on Art. 6 para. 1 lit. b GDPR or our legitimate interest in quick and efficient customer communication in accordance with Art. 6 para. 1 lit. f GDPR.

If additional external providers are used for this purpose, we will supplement the relevant information before activating the function.

14. Retention Period

We only store personal data for as long as is necessary for the respective processing purpose.

If there are legal retention or documentation obligations, the affected data will be stored in accordance with the legal requirements and subsequently deleted.

Requests that do not result in a business relationship will be deleted as soon as their further retention is no longer necessary and there are no legal or legitimate reasons for further storage.

15. Recipients of Data

The transfer of personal data only occurs to the extent necessary to fulfil the stated purposes or if there is a legal obligation to do so.

Recipients may include:

  • IT and hosting service providers
  • Payment and financial service providers
  • Shipping and logistics companies
  • Tax and business consultants
  • Authorities and public bodies in the event of a legal obligation
  • other processors that we engage to carry out our business processes

16. Transfer to Third Countries

If services are used in the future that process personal data outside the European Economic Area, such transmission will only take place in compliance with the legal requirements of the GDPR.

This may include, in particular, an adequacy decision by the European Commission, appropriate safeguards such as standard contractual clauses, or other legally provided transfer mechanisms.

17. Your Data Protection Rights

You have the right, in accordance with the legal requirements, in particular to:

  • Information about the processing of your personal data,
  • Correction of inaccurate data,
  • Deletion of your data,
  • Restriction of processing,
  • Data portability,
  • Objection to certain processing,
  • Withdrawal of consents given with effect for the future.

In addition, you have the right to lodge a complaint with a data protection supervisory authority.

18. Responsible Data Protection Supervisory Authority

For RUNEA, the following data protection supervisory authority is particularly responsible:

Independent State Centre for Data Protection Schleswig-Holstein (ULD)

Holstenstraße 98

24103 Kiel

Telephone: +49 431 988-1200

E-Mail: mail@datenschutzzentrum.de

The current contact details are published by the ULD itself.

19. Automated Decisions

No exclusively automated decision-making, including profiling within the meaning of Art. 22 GDPR, is currently taking place.

20. Changes to this Privacy Policy

We update this privacy policy when our website, the services we use, or the legal requirements change.

As of: September 2026