General Terms and Conditions of RUNEA GmbH for Business Customers

GTC Identifier: RUNEA-AGB-B2B-2026-09-28-V1.0

Status: 28 September 2026

Download GTC for Business Customers as PDF

1. Provider and Scope

These General Terms and Conditions apply to purchase contracts for goods between the

RUNEA GmbH

Dorfstraße 40

24992 Janneby

Germany

Managing Director: Boris Hohnsbehn

E-Mail: info@runea.de

Telephone: +49 160 93514016

Commercial Register Number: HRB 18061 FL

VAT ID No.: DE453920162

– hereinafter referred to as "RUNEA" – and its business customers.

Our offer is aimed at business customers: entrepreneurs within the meaning of § 14 BGB, legal entities under public law and public law special assets. A sale to consumers within the meaning of § 13 BGB is not intended. An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding the contract.

The customer confirms when placing their order that they are acting in this capacity and not for private purposes. RUNEA may require suitable evidence before accepting an order.

Individual agreements take precedence over these terms and conditions. Customer terms and conditions apply additionally or deviantly only if RUNEA has expressly agreed to them. A delivery alone does not constitute acceptance.

For the respective contract, the version of these terms and conditions included at the conclusion of the contract applies. A later update of the website does not change existing contracts.

2. Conclusion of contract and language of the contract

The language of the contract is German.

The presentation of products in the online shop does not constitute a binding contractual offer. By submitting an order, the customer makes a binding offer to conclude a contract. An automated confirmation of receipt merely confirms the receipt, unless it expressly states the acceptance of the contract.

RUNEA can accept the order within five calendar days of receipt by an express order confirmation in text form or by delivering the goods. The decisive factor is the receipt of the acceptance declaration or the goods. If no acceptance occurs within this period, the customer is no longer bound to their order. If RUNEA specifically requests the customer to make a payment beforehand or initiates the charge of the payment method, acceptance occurs already with that. A mere reservation of a payment amount is not yet acceptance.

Individual offers are valid for 30 days from the date of the offer, unless stated otherwise. The contract is concluded by the timely receipt of the customer's acceptance.

Before submitting an online order, the customer can check and change their details using the correction functions of the ordering process. The ordering process can be cancelled before submission.

RUNEA stores the contract data and sends the customer the order data and the applicable terms and conditions at the time of contract conclusion by email. The terms and conditions can be saved and printed before the order. A permanent availability of all contract documents via a customer account is not guaranteed.

3. Products and Scope of Delivery

The relevant factors for the owed quality and the scope of delivery are the product description applicable at the time of contract conclusion, the selected equipment, and individual agreements. Accessories are only included if this is expressly stated or agreed.

RUNEA delivers the agreed product in the ordered configuration. Technical tolerances are governed by clause 15. Our voluntary guarantees are described in clause 13; further explicit guarantee commitments remain unaffected.

4. Prices and Additional Costs

Unless expressly stated otherwise, the prices are in euros net plus the statutory value-added tax.

Additional costs, particularly for packaging, shipping, or freight, will be indicated or expressly agreed before the conclusion of the contract. Transport insurance can be agreed separately.

For international deliveries, we will agree before the conclusion of the contract which party will bear customs duties, import charges, and other additional costs.

5. Payment and Payment Default

Payment method, due date, and any payment targets will be specified and agreed before the conclusion of the contract in the online shop or in the individual offer. Prepayment or bank transfer can be agreed as a payment method.

RUNEA may grant a purchase on account or an individual payment term after prior examination. A once granted payment term does not establish a claim to the same conditions for future orders. An invoice or order confirmation does not unilaterally change already agreed payment conditions.

In the event of payment default, the statutory regulations on default interest, default flat rate, and other default damages apply.

6. Delivery Times and Partial Deliveries

The delivery period or delivery date is communicated before the conclusion of the contract in the online shop or in the offer and becomes part of the contract. In the case of agreed advance payment, a delivery period measured from the receipt of payment begins with the receipt of payment, unless otherwise agreed.

Necessary technical clarifications and actions required from the customer, as well as their impact on the delivery period, are specified in the order. Delays for which the customer is responsible will be taken into account in accordance with statutory provisions.

If RUNEA recognizes that an agreed delivery period cannot be met, RUNEA will inform the customer immediately about the delay and the expected further duration. The notification does not unilaterally extend the delivery period. Clause 17 and the statutory rights in the event of delay or non-delivery remain unaffected.

Partial deliveries are permissible as long as they are reasonable for the customer, the remaining delivery is ensured, and no additional shipping costs are incurred. Deviating individual agreements remain possible.

7. Delivery and Transfer of Risk

Delivery will be made to the agreed delivery address. Collection is possible by arrangement. Whether unloading, installation, setup or commissioning are included in the scope of services is determined by the respective offer or the delivery conditions specified before the conclusion of the contract.

Individually agreed delivery conditions take precedence over the following regulations.

Unless a different agreement has been made, in the case of a sale by dispatch, the risk of accidental loss and accidental deterioration passes to the customer upon handover of the goods to the carrier, freight forwarder or any other person designated for dispatch. Otherwise, the statutory provisions apply. RUNEA's liability for its own breaches of duty, in particular for inadequate packaging, remains unaffected.

8. Transport damage and delayed acceptance of goods

Please document any visible transport damage as soon as possible upon delivery and inform the transport service provider as well as RUNEA, so that we can assist in the clarification. This request does not establish an additional exclusion period for warranty claims. Statutory inspection and notification obligations under clause 11 remain unaffected.

If the customer is in default of acceptance or culpably violates a required duty to cooperate, RUNEA may demand compensation for the necessary additional expenses or damages incurred as a result, under the statutory conditions. This may include proven reasonable storage and additional transport costs. Saved expenses are to be offset; double reimbursement is excluded.

For custom procured or manufactured goods, agreed advance payments and their due dates are based on the respective order. These terms and conditions do not establish any additional payment obligation solely due to completion or provision.

9. Cancellation and Return

If you wish to change, cancel an order, or return goods that are free of defects, please contact us early. We will check what solution is possible in each case. For business customers, there is no statutory consumer right of withdrawal and no general right to free cancellation or return of goods that are free of defects.

A voluntary termination of the contract or return requires an agreement with RUNEA. Any costs will be agreed in advance. If a refund of incurred costs is agreed, saved expenses and any other use must be taken into account. A flat-rate cancellation fee is not established by these terms and conditions.

Statutory or expressly agreed rights of withdrawal, termination, defects, and other solution rights remain unaffected.

10. Retention of Title

The delivered goods remain the property of RUNEA until full payment of the respective purchase price claim.

The customer must handle the retained goods with care and inform RUNEA immediately about any seizures or other access by third parties to the retained goods. A pledge or security transfer before the transfer of ownership is not permitted.

Resale in the ordinary course of business is permitted. Further security agreements, particularly an extended retention of title, require a separate agreement. The reclamation of retained goods is subject to the statutory requirements.

11. Inspection and Notification of Defects

If the purchase is a commercial transaction for both parties, the statutory inspection and notification obligations according to § 377 HGB apply. The customer must inspect the goods immediately after delivery, as far as this is feasible in the ordinary course of business, and report any visible defects without delay. Hidden defects must be reported immediately upon discovery.

The statutory exceptions, particularly in cases of fraudulent concealment, remain unaffected. These inspection and notification obligations do not apply solely because a customer is a business, but only if the statutory requirements are met.

12. Statutory Rights for Defects

If a product has a defect, please contact info@runea.de. The statutory provisions apply for material and legal defects, unless otherwise stated below. RUNEA must initially be given the opportunity to remedy the defect through repair or replacement.

Claims for material defects generally expire twelve months from the delivery of the goods.

This limitation does not apply to claims for fraudulently concealed defects, claims from expressly assumed guarantees, or for claims for damages in cases of unlimited liability according to clause 18. It also does not apply in the cases of § 438 paragraph 1 numbers 1 and 2 BGB or for statutory recourse claims according to §§ 445a, 445b and 478 BGB. In these cases, the statutory deadlines or the separate guarantee conditions apply. Mandatory statutory special regulations remain unaffected.

The conditions and scope of subsequent performance, withdrawal and reduction are governed by law. For damages, Clause 18 applies additionally. Legal regulations regarding the suspension, interruption and renewal of the statute of limitations remain unaffected.

The following voluntary guarantee exists independently of the statutory rights of defect.

13. Voluntary RUNEA Guarantee

13.1 Guarantor and covered products

The guarantor is Runea GmbH, Dorfstraße 40, 24992 Janneby, Germany, Email: info@runea.de.

For new goods purchased directly from RUNEA, the immediate first buyer receives the following voluntary guarantee. In sales to dealers, the guarantee begins with the delivery to the dealer. A separate guarantee for their customers or for used products requires a separate agreement. Further explicit guarantee commitments remain unaffected.

The geographical scope includes products that RUNEA sells and delivers to a delivery address within the European Union. The guarantee services are provided within the European Union. For deliveries outside this area, a separate guarantee commitment is required.

13.2 Five years guarantee on the vacuum insulation

For aluminium liquid nitrogen containers or aluminium Dewars, RUNEA provides a guarantee of five years on the functionality of the vacuum insulation. The guarantee period begins with the delivery to the immediate first buyer.

It is guaranteed that the vacuum insulation remains functional during the warranty period when used as intended. Any failure of the vacuum insulation occurring during this period is covered by the warranty, provided that there is no causal exclusion reason according to clause 13.4. The customer does not need to prove that the cause was already present at the time of delivery. The warranty does not automatically cover all other components of the container.

13.3 Twelve months warranty on the other components

For the other components of the aluminium liquid nitrogen containers as well as for the other products and accessories sold as new by RUNEA, RUNEA grants a twelve-month warranty from delivery to the immediate first buyer for material and manufacturing defects when used as intended.

Normal wear and tear is not a warranty case. However, if an early failure is due to a material or manufacturing defect, it is not excluded solely because of its nature as a wear part.

13.4 Scope of warranty protection

The voluntary warranty does not cover damages caused by:

improper or unintended use;
failure to observe the supplied operating, safety, or maintenance instructions;
external force, fall, or mechanical damage;
improper storage or transport after the transfer of risk;
unauthorised modifications or repairs, insofar as they were causally related to the damage;
normal wear and tear or use outside the intended technical operating conditions.

An exclusion applies only to the extent of the causal connection. Statutory claims against RUNEA, particularly due to defective packaging or insufficient instructions, are not restricted by this.

13.5 Reporting and Processing

Warranty claims can be reported by email to info@runea.de or by post to the above address. Please provide the product name, serial number, proof of purchase or delivery, and a description of the fault. Photos or other suitable evidence facilitate the examination. The purchase and delivery can also be proven by other suitable documents instead of the original invoice.

The warranty case must occur within the warranty period and must be reported to RUNEA no later than three months after its expiry.

Please coordinate returns in advance with RUNEA. Cryogenic containers may only be shipped completely emptied, brought to a safe transport temperature, securely packaged, and properly decontaminated in case of contamination. Contaminations and other safety-relevant circumstances must be communicated before shipping so that a safe procedure can be coordinated.

In the case of a valid warranty claim, RUNEA will repair the affected product or component free of charge at its discretion or replace it with a functionally and qualitatively equivalent product or component. RUNEA will cover the necessary transport, travel, labour, and material costs. The processing will take place within a reasonable period. A refund instead of repair or replacement delivery requires an agreement with the customer.

A guarantee performance does not restart the voluntary warranty period. Legal regulations regarding the suspension and recommencement of limitation periods remain unaffected.

13.6 Relationship to other claims

This guarantee exists in addition to the statutory rights of defect. These are neither replaced nor limited by the guarantee.

The voluntary guarantee performance refers to the product or component. It does not include an independent commitment to replace stored samples, biological materials, cooling media, operational interruptions, or lost profits. Statutory claims for such damages are not generally excluded; clause 18 applies to them.

14. Intended use and cryosafety

For safe and reliable operation, cryogenic products must be used in accordance with their intended use and technical specifications. Please observe the operating, safety, and maintenance instructions as well as the applicable occupational safety and security regulations.

The handling of liquid nitrogen and other cryogenic media must be carried out by sufficiently trained personnel using appropriate protective equipment and under safe environmental conditions. The product-specific instructions, particularly regarding ventilation, oxygen displacement, and pressure build-up, must be adhered to.

When storing temperature-sensitive or valuable samples, the specified controls, particularly of the fill level and, if applicable, the temperature, must be carried out. The customer must provide the necessary monitoring, emergency, and backup storage measures for their use. These instructions do not replace product-related operating instructions or risk assessments.

These obligations do not lead to a blanket exclusion of liability for RUNEA. Contributory negligence will be taken into account according to the statutory provisions. RUNEA's own statutory product and information obligations remain unaffected.

15. Technical Specifications and Tolerances

Technical tolerances only form part of the agreed quality if they are specifically stated and effectively agreed in the product description available prior to the conclusion of the contract or in the individual offer. These terms and conditions do not establish a general reservation for changes in dimensions, weight, material, equipment, or performance data.

Information on static evaporation rate and holding time refers to the respective specified measurement conditions. Actual values in operation can be influenced particularly by the environment, filling, and usage. Agreed properties and statutory quality requirements remain unaffected.

16. Export Control and International Deliveries

The parties observe the applicable export, import, sanctions, and embargo regulations. RUNEA is not obliged to execute a delivery if it would violate legally binding regulations applicable to RUNEA.

The customer is responsible for the obligations applicable to them regarding import, use, and resale. RUNEA's own statutory obligations, particularly as a manufacturer or importer, are not transferred to the customer.

In the event of a legal delivery impediment, RUNEA will inform the customer immediately. The reversal and refund of any payments already made are governed by the statutory provisions.

17. Force Majeure

If the performance is prevented by an unforeseeable event of force majeure that cannot be avoided despite reasonable measures and for which RUNEA is not responsible, the affected delivery periods shall be extended by the duration of the demonstrably causative hindrance plus a reasonable restart time.

This may include, in particular, natural disasters, war, or official prohibitions. Ordinary procurement difficulties, price increases, and operational or supplier failures alone are not sufficient.

RUNEA shall inform the customer immediately about the start, expected duration, and end of the hindrance and take reasonable measures to limit the consequences.

If the hindrance lasts longer than eight weeks, either party may withdraw from the part of the contract that has not yet been fulfilled. Any payments already made for this part will be refunded immediately. Previously existing statutory withdrawal and other rights remain unaffected.

18. Liability

RUNEA is fully liable in cases of intent and gross negligence, in the event of culpable injury to life, body, or health, in cases of fraudulent concealment of a defect, and according to mandatory statutory liability provisions, in particular the Product Liability Act. For expressly assumed guarantees, RUNEA is liable in accordance with the respective guarantee; the following limitations do not apply in this respect.

Outside of these cases, in the event of slight negligence in the breach of essential contractual obligations, liability is limited to the typical, foreseeable damage at the time of the conclusion of the contract. Essential contractual obligations are those whose fulfilment is necessary for the proper execution of the contract and on whose compliance the customer may regularly rely.

Furthermore, liability for damages caused by slight negligence is excluded. The above restrictions also apply in favour of the legal representatives, employees, and agents of RUNEA. Legal rules of burden of proof remain unchanged.

19. Technical Documents and Intellectual Property Rights

Product images, drawings, data sheets, and other documents may be used for the examination of the offer, the agreed use of the products, and within the framework of expressly granted usage rights.

Copyright, trademark, and other intellectual property rights of RUNEA and third parties remain unaffected. Any further publication, commercial use, or alteration requires the respective permission. Legal usage rights remain unaffected.

20. Data Protection

Information on the processing of personal data can be found in the privacy policy available on the website.

21. Applicable Law and Jurisdiction

German law applies, excluding the UN Sales Convention.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the registered office of RUNEA is the exclusive jurisdiction for disputes arising from the contractual relationship. Mandatory exclusive jurisdictions remain unaffected. For other customers, the statutory jurisdiction regulations apply.

22. Final Provisions

Should individual provisions of these terms and conditions be wholly or partially ineffective or become so, the validity of the remaining provisions shall remain unaffected in accordance with the statutory provisions. The statutory provisions shall replace ineffective provisions.